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Role Playing and Video Annotation to Teach About Social Situation Procedures

Key words:

Learn from errors, Videos, Roleplay

Learning objective
Apply a commercial procedure regarding client consultation
approx. 5-6 lesson units
Individual, group
Commercial employees
video-recording device (camera or smartphone), video-editing software, video annotation tool,


This scenario takes about half a day to complete. In the first step, the apprentices are asked to be filmed performing a role-play in groups, simulating a professional procedure/situation (e.g. consultation with a client) they prepared. Then, the teacher gives a lecture about how to handle the procedure (e.g. how to manage a consultation with a client). During this lecture, the teacher shows a video demonstrating how a professional would manage the procedure/situation. In the next lesson, apprentices have to watch two videos and identify errors using a video annotation tool. Afterwards, apprentices are asked to reflect on the previous activities and write down the entire correct procedure using a provided table.
Finally, apprentices have to reenact the roleplay, using a more complex script.

Description of the teaching approach

This scenario is based on the principle of learning from errors. Identification of errors, with feedback and error analysis/reflection, allows productive learning from errors. Students should identify and analyze their own errors, or peers’ errors, after being given a lecture about the right way to handle a procedure.
This scenario also suggests performing a roleplay once at the start of the activity and once at the end. This second roleplay allows students to practice and verify what they’ve learned from the first roleplay and from the teacher’s lessons. This helps students elaborate their knowledge and transfer it from the errors and theory to new actions.
Finally, this scenario also uses a writing-to-learn approach. Learning, knowledge building, and knowledge acquisition are enhanced by the act of writing.



This scenario was done using This video editing and annotation website allows one to add resources, chapters, hotspots, links and multiple other contents to videos. It also allows users to add personal notes and public comments to videos, and to export all notes and comments into a PDF file.


You can upload your videos on Youtube. Set your video as unlisted for it to be not publicly visible, but still accessible with the video hyperlink.

You can add chapters in the videos by adding the timestamps in the video description. See this tutorial for more information.

Word processing Softwares
Word processing Softwares

You can ask your students to use a word processing software (Microsoft Word, Google Docs, LibreOffice Writer, etc.) to write down their notes and comments about the videos.

Tips and tricks

  • This scenario is best suited for teaching about social situation procedures, such as how to handle client requests for commercial employees or patient interactions for medical vocational contexts. But this scenario could be adapted to any procedure which can be simulated through a roleplay or a simulated practice.

  • For learning by errors to be efficient, prompts must be provided to guide learners into the analysis tasks.

  • Don’t forget to take breaks between each lesson.

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Discuss and exchange

You can discuss and share your experience about the scenarios on the Skillsnet Community network:


  • Cattaneo, A. A. P., & Boldrini, E. (2017). You Learn by your Mistakes. Effective Training Strategies Based on the Analysis of Video-Recorded Worked-out Examples. Vocations and Learning, 10(1), 1‑26.

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